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If you have decided not to keep an item, and wish to return or exchange it, please complete the details on the reverse side of your delivery note and send it back to us in a new and unused condition within 28 days of the date your invoice was issued. If you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is wrong or faulty, postage will be reimbursed.

We will process all refunds as quickly as possible, however, during busy periods this may take up to 5-7 working days. Refunds can only be made to the card that was used at the time of purchase. Your card will be refunded as soon as we have processed your returned items.

Faulty Goods

If an item is faulty and you wish to return it, please complete the details on the reverse side of your delivery note, giving details of the fault and send it back to us within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt. We regret that we can only reimburse postage costs if the goods are faulty or if you are unhappy with substitute items that were supplied for an out of stock item.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.

Returns address:

Please email info@jagged-globe.co.uk if you would like to return an item.

Faulty Goods Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes fault caused by accident, neglect or misuse. If you find a fault with a new product, please complete the reverse side of the delivery note, explaining the area or part that has failed.

Items should be returned in a clean condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return the items to you.

Please be aware that faulty goods will be returned to our suppliers and therefore any refunds or exchanges may take up to 10 working days.

Consumer Right to Cancel

If you wish to exercise your rights to cancel under the Consumer Contracts Regulations you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note, within 14 days of the delivery. We will then refund the outward postage costs but you will need to pay to get the goods back to us.

If you still haven't found the information you are looking for, please do not hesitate to contact us https://www.jagged-globe.co.uk/jg/contact.html